Why do I feel small crystals or hard lumps inside a Boveda packet?
Small crystals or hard lumps inside a Boveda packet are completely normal salt crystals and don't affect performance, effectiveness, or shelf life.
Brand-new Boveda packs are naturally soft, pliable, and gel-like. However, small, solid lumps can occasionally form during manufacturing if the internal formulation contains slightly higher salt concentrations.
WHAT TO DO IF A PACKET IS PUNCTURED:
In the rare event a crystal punctures the outer membrane:
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Stop using the pack.
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Email Boveda Customer Support at info@bovedainc.com, so we can make it right.