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How do I reschedule, skip, or change the quantity of a subscription order?

To make changes to your subscription, log into your account on our website and select ‘MANAGE SUBSCRIPTIONS’.

Manage Subscriptions

You can then:

Reschedule

1. Select ‘Manage subscriptions’

Reschedule

2. Next to your upcoming order, click ‘Reschedule’

Reschedule 2

3. Choose when you’d like your order to be refilled, and click ‘Save changes’

Choose When

Send Now

1. Select Manage subscriptions.

Reschedule

2. Click 'Send now" next to your upcoming order.

B-FAQ-Subscription-send-now-button

3. Click 'Send this order now' to confirm

B-FAQ-Subscription-send-now-popup

Skip an Order -

1. Select 'Manage subscriptions'

Screenshot with "manage subscriptions" highlighted in the right hand side of the screen.

2. Click ‘Skip’ next to any subscription products to skip

B-FAQ-Subscription-skip-now-button

3. Click ‘Yes skip this order’ to confirm

B-FAQ-Subscription-skip-now-popup

Adjust Quantity -

1. Select 'Manage subscriptions'

Screenshot with "manage subscriptions" highlighted in the right hand side of the screen.

2. Click 'Manage this subscription' under the product you want to update.

B-FAQ-Subscriptions-LP-Active-list

3. Change the quantity and select 'Save changes'

B-FAQ-Subscription-manage-quantity-freq